West Country Roofing LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through this website and through our normal business operations. This Privacy Policy explains what information we collect, how we use it, when we may share it, and what choices you may have regarding your information.

1. What We Collect

Depending on how you interact with our website or contact us, we may collect personal information such as your name, phone number, email address, service address, project details, and any information you choose to provide through contact forms, estimate requests, quote builders, email, phone calls, or other direct communication.

We may also collect basic technical data automatically through the website, such as IP address, browser type, device information, pages visited, and general site usage information used to improve performance, security, and user experience.

2. How We Use Personal Information

We may use personal information to:

• respond to inquiries and provide requested information;
• prepare estimates, proposals, and service recommendations;
• schedule inspections, site visits, roofing work, or follow-up communication;
• communicate regarding projects, appointments, and customer support;
• improve our website, services, and internal operations;
• maintain business records and meet legal, regulatory, insurance, accounting, or contractual requirements;
• protect the security and integrity of our website and business.

3. Consent

By voluntarily providing us with your personal information, you consent to our collection, use, and disclosure of that information for purposes that a reasonable person would consider appropriate in the circumstances, including the purposes described in this Privacy Policy. Where required, we will seek consent in a form that is appropriate to the sensitivity of the information.

Subject to legal or contractual restrictions and reasonable notice, you may withdraw your consent to certain uses of your personal information. Doing so may limit our ability to provide requested services or respond fully to your inquiry.

4. Sharing of Information

We do not sell personal information. We may share personal information only where reasonably necessary, including:

• with service providers who help us operate our website or business systems;
• with suppliers, partners, or subcontractors where needed to prepare or deliver requested roofing-related services;
• with professional advisors, insurers, or payment/accounting providers where appropriate;
• when required or permitted by law, court order, regulatory process, or legal obligation;
• to protect our rights, property, safety, customers, or operations.

5. Website Analytics, Cookies, and Technical Data

Our website may use cookies, analytics tools, server logs, or similar technologies to understand general traffic patterns, improve site performance, measure marketing effectiveness, and support website functionality. These tools may collect technical or usage information. You can often control cookies through your browser settings.

6. Data Protection and Retention

We take reasonable administrative, technical, and physical steps to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. No method of internet transmission or electronic storage is completely secure, but we strive to use safeguards appropriate to the sensitivity of the information.

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, or as required for legal, accounting, warranty, insurance, dispute-resolution, or record-keeping purposes.

7. Access and Correction Requests

You may request access to personal information we hold about you, or request correction of information that is inaccurate or incomplete, subject to applicable legal limits and verification of identity. To make a request, please contact us using the contact information below.

8. Third-Party Services and Links

This website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies before providing personal information to them.

9. Children’s Privacy

Our website and services are not intended for children under the age of majority, and we do not knowingly collect personal information from children through this website.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, or privacy practices. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, would like to request access to your personal information, or would like to request a correction, please contact: